Mark Pfeiffer

Alexis A.

We recently completed our fifth home purchase and had the pleasure of working with The Mortgage Mark Team at CMG for the first time. Having previously used CMG for a VA loan years ago, we were initially drawn to them due to the competitive buyer incentives they offered compared to traditional VA loan lenders like USAA and Veterans United. Although we were already prequalified with a different lender during our house hunt, we decided to explore CMG's offerings as we were in the process of purchasing a model home, and the builder had an established relationship with them. Historically, I've been cautious with mortgage teams, as they often come off as overly sales-driven, and underwriters can be very intense. My expectations were tempered, but I’m happy to say that The Mortgage Mark Team exceeded all of them and delivered the best home buying experience we've ever had. As a military family, we’ve faced challenges with VA loans, particularly with the appraisal process. Real estate agents and sellers sometimes shy away from VA loans, and we’ve experienced the frustration of low appraisals when buying and selling. Tamara, our mortgage representative, was incredible in navigating these concerns. She thoroughly understood our situation and was proactive in discussing various scenarios should the appraisal come in lower than expected. This was particularly important to us, as we had already lost out on a home earlier in the year due to an inflated listing price that didn't match the local comps. When the appraisal did indeed come in low—something outside of CMG’s control—we were disheartened but not left without support. Mark and Tamara immediately scheduled a three-way call with my husband and me, spending over an hour patiently explaining all the possible options. They empathized with our situation, offered guidance on how to move forward, and even provided insight into how different decisions would impact our payments in the coming year. It was an unprecedented level of customer service that I’ve never experienced, even from real estate agents. The empathy and professionalism they displayed throughout this process made us feel like we had true partners advocating for our success, despite the challenging circumstances. They were with us every step of the way, and we never felt alone navigating this wild ride. I cannot recommend The Mortgage Mark Team enough, especially for military families. Tamara was the most empathetic and knowledgeable loan officer we have ever worked with, and her dedication to ensuring our success was unparalleled. If you’re looking for a team that truly understands and supports the unique challenges of VA loans, look no further. Thank you, Mark and Tamara, for turning a potentially stressful experience into a positive and empowering journey.

Brenna R.

My loan officer was Krystal Miles. From the very first day she did an outstanding job! Throughout the process, she was professional, responsive and courteous. I had many questions throughout the process and I was very impressed with her knowledge, guidance and responsiveness. She always did what she said she would do when she said she would do it….in a word, she was reliable! On a whole, CMG was a pleasure to work with and more specifically Krystal was a true professional. I highly recommend CMG and if you can ask, for Krystal!! Bravo Krystal, job well done!

Janet T.

This was an eventful closin made easier by your group. Especially Jessica and Tamara. Treated us like family!!! Thanks ALL!!!!!!

Tamara E.

The CMG team is excellent to work with and made the home buying process easier.

Janet K.

Krystal was great!! She was proactive and kept me informed every step of the way!!!

Candace O.

Crystal was great. She communicated with me according to my needs. I am a very anxious person and she was able to adapt to me vs my husband. She listened and always responded to my many questions. I would definitely recommend her.

Wegene A.

Great team and so helpful. Thank you so much.

Min P.

The Mortgage Mark team was a joy and pleasure to work with. Specifically Justin Wood was very sharp, friendly, and helpful throughout the entire process. They didn't charge any unnecessary fees, worked flawlessly with my agent and the home builder, and assisted me with every question I had, on top of keeping me informed about the market. I would happily recommend them to anybody looking for lending needs or any other products they provide. Thank you!

Robert O.

Mark’s team locked me in at a great rate. They were able to close quickly and efficiently. High praise. Definitely a great team to use for your mortgage needs.